Last Updated: January 1, 2025

Introduction

Santa Monica Water Damage ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our water damage restoration services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Contact us for emergency water damage services
  • Request a quote or consultation
  • Call our phone number
  • Interact with our website

This information may include:

  • Name and contact information (phone number, email address)
  • Property address where services are needed
  • Description of water damage situation
  • Insurance information (when applicable)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Pages visited and time spent on our site
  • Referring website
  • General location information

How We Use Your Information

We use the information we collect to:

  • Provide emergency water damage restoration services
  • Respond to your inquiries and requests
  • Schedule appointments and service calls
  • Process insurance claims and documentation
  • Improve our website and services
  • Communicate with you about our services
  • Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

Service Providers

We may share your information with trusted third parties who assist us in operating our business, such as:

  • Insurance companies (for claims processing)
  • Subcontractors (when additional services are required)
  • Equipment suppliers

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes
  • Protect our rights and property
  • Ensure safety of our employees and customers

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or for legitimate business purposes.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information
  • The right to correct inaccurate information
  • The right to request deletion of your information
  • The right to restrict processing of your information

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Santa Monica Water Damage
Phone: (310) 299-9556
Service Area: Santa Monica, California and surrounding areas

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). These may include the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information.

Consent

By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy.